Refund & Cancellation Policy

Last updated: May 25, 2026

This Refund and Cancellation Policy applies to purchases made through jeema.one and the JEEMA platform operated by JEEMA Web Solutions Private Limited ("JEEMA").

1. JEEMA software subscriptions

JEEMA sells access to cloud software (SaaS) on a subscription or one-time onboarding basis. Because access is delivered digitally and often activated immediately:

• Subscription fees are non-refundable once the billing period has started, except where required by Indian law or where we explicitly approve a refund in writing.
• If you cancel a subscription, access continues until the end of the current paid period; we do not provide pro-rata refunds for unused days unless stated on your invoice or offer.
• Free trials may be cancelled before the trial ends to avoid charges.
• Billing errors or duplicate charges reported within 7 days will be investigated and corrected or refunded at our discretion.

2. Payments on merchant stores (your customers)

Businesses using JEEMA may operate online stores and accept payments via integrated gateways (Razorpay, Cashfree, etc.). For those transactions:

• The merchant (the business operating the store) is responsible for product/service delivery, returns, and refunds to their end-customers.
• JEEMA provides payment integration technology only and is not the seller of the merchant's products unless explicitly stated.
• End-customers should contact the merchant directly for order issues. Merchants must publish their own refund terms on their store.

3. CRM invoices and payment links

When you send invoices, estimates, or payment requests from JEEMA CRM to your clients, refund handling for those services is between you and your client according to your commercial agreement.

4. Chargebacks and disputes

Payment disputes and chargebacks are handled according to the rules of the relevant payment network and gateway. We may share transaction records with the gateway to assist resolution. Fraudulent chargeback claims may result in account suspension.

5. How to request a refund (platform fees only)

Email contact@jeema.one with your registered email, invoice number, payment date, and reason. We respond within 5–7 business days. Approved refunds are processed to the original payment method where possible within 7–14 business days.

6. Contact

JEEMA Web Solutions Private Limited
Email: contact@jeema.one
Website: https://jeema.one/contact